Preventative Services for PCs from BizCompass
Why wait for the inevitable when you can prevent it.
Undoubtedly, at some point in the life of your company desktop computers, you have had to call someone out and get rid on the pop-ups, browser redirects, and general performance issues. Most of the time this service calls ends one of two ways; a three hour bill for cleaning the computer, or a re-installation of Windows and the applications you use. Of course, if you have ever experienced this process, you know it rarely goes smoothly and there’s usually something missing.
With managed desktop services from Interface Technologies you can work to prevent the above situation from happening again. Even at our most basic level, we provide a complete maintenance program that works to keep you desktop computers up and running. As you move into the higher levels of service we include credits for service calls, and even a US-based help desk available from 8 AM to 10 PM, ready to answer the questions your employees may have. If the help desk cannot address a need within 30 minutes, your local account engineer is dispatched immediately to get your problem fixed as quickly and completely as possible.
Why wait to pay a lot for something you can pay a little each month to help prevent, while still keeping expensive staff productive?
Here is what we have learned from providing managed services for desktop computers:
- Desktop computers that were riddled with spy-ware were completely cleaned within one week.
- Desktop computers protected under our managed services run faster and have less issues than before they were managed.
- A well maintained computer lasts longer than one that is only addressed when it has a problem.
- Using our Advanced Scripting Engine (A.S.E.), changes, updates, and configurations can be deployed in a fraction of the time it takes to touch each individual PC.
On our Integration Level of managed services, there are no additional charges for nights, weekends, or holidays. Plus, if you have an application which we are not familiar with, we’ll work with your existing vendor to ensure we have adequate support channels to support that application for you and your staff. Just because we don’t know everything, it doesn’t mean your level of service has to suffer. Finally, our systems ensure you get a response to your request within 30 minutes or less.
Our managed services for PCs come in two levels of support; BizMaintenance and BizIntegration. The details of each plan are outlined below.