Preventative Services for PCs from BizCompass

Why wait for the inevitable when you can prevent it.

Undoubtedly, at some point in the life of your company desktop computers, you have had to call someone out and get rid on the pop-ups, browser redirects, and general performance issues. Most of the time this service calls ends one of two ways; a three hour bill for cleaning the computer, or a re-installation of Windows and the applications you use. Of course, if you have ever experienced this process, you know it rarely goes smoothly and there’s usually something missing.

With managed desktop services from Interface Technologies you can work to prevent the above situation from happening again. Even at our most basic level, we provide a complete maintenance program that works to keep you desktop computers up and running. As you move into the higher levels of service we include credits for service calls, and even a US-based help desk available from 8 AM to 10 PM, ready to answer the questions your employees may have. If the help desk cannot address a need within 30 minutes, your local account engineer is dispatched immediately to get your problem fixed as quickly and completely as possible.
Why wait to pay a lot for something you can pay a little each month to help prevent, while still keeping expensive staff productive?

Here is what we have learned from providing managed services for desktop computers:

Desktop computers that were riddled with spy-ware were completely cleaned within one week.
Desktop computers protected under our managed services run faster and have less issues than before they were managed.
A well maintained computer lasts longer than one that is only addressed when it has a problem.
Using our Advanced Scripting Engine (A.S.E.), changes, updates, and configurations can be deployed in a fraction of the time it takes to touch each individual PC.

On our Integration Level of managed services, there are no additional charges for nights, weekends, or holidays. Plus, if you have an application which we are not familiar with, we’ll work with your existing vendor to ensure we have adequate support channels to support that application for you and your staff. Just because we don’t know everything, it doesn’t mean your level of service has to suffer. Finally, our systems ensure you get a response to your request within 30 minutes or less.

Our managed services for PCs come in two levels of support; BizMaintenance and BizIntegration. The details of each plan are outlined below.

BizMaintenance for PCs

Anti-virus software monitoring and detection

Protected PCs are checked every four hours for installed anti-virus software which is currently up-to-date and properly licensed. All protected assets (PCs and servers) include a Vipre Enterprise anti-virus software license for as long as the asset is under a preventative services plan. The anti-virus policies are centrally controlled and can be deployed to remote assets such as branch offices or mobile users.

Scheduled installation of tested, white-listed security patches

Security patches are tested in a lab environment for two weeks after the release date to ensure compatibility with client systems. In addition to the installation of these critical security patches, online resources are checked for discovered incompatibilities before patches are deployed and installed in the third and fourth week after their release.

Daily malware scanning and removal

Each day, a malware scan is performed on protected assets, with any found malware (spyware, Trojans, hijacks), reported and removed.

Comprehensive asset tracking

Each protected asset is tracked for software and hardware changes (change management logging), as well as continuous system resource utilization. Information such as BIOS version, service tag, memory type, and installed hardware make system accountability easy to manage. One client was able to recover a stolen desktop using the information collected with our preventative services.

S.M.A.R.T. drive analysis

Supported drives are monitored for performance and reliability with alerts sent to BizCompass Support Staff or the end-user.

Monthly Executive Reporting

Each month a comprehensive Executive Report of covered assets is delivered to key personnel. This report includes a variety of information showing the services and protection provided during the previous month.

Discount on non-covered services

Non-covered support is discounted from $115 per hour to $90 per hour.

BizIntegration for PCs

Anti-virus software monitoring and detection

Scheduled installation of tested, white-listed security patches

Daily malware scanning and removal

Each day, a malware scan is performed on protected assets, with any found malware (spyware, Trojans, hijacks), reported and removed.

Comprehensive asset tracking

S.M.A.R.T. drive analysis

Supported drives are monitored for performance and reliability with alerts sent to BizCompass support staff or the end-user.

Monthly Executive Reporting

Remote Connectivity

Each protected PC includes a LogMeIn Pro2 account for remote connectivity. End-users can be granted remote access rights to their PC from any computer on the Internet. This $70 per year value is included on all protected PCs and makes it easy for end-users to remain productive when they are unable to be in the office.

US-based help desk for Level 1 and Level 2 support

Included with the BizIntegration level of preventative services is our US-based help desk for end-users to contact for support. Any issue not resolved within 30 minutes is dispatched to our engineering support professional for resolution.

Discount on non-covered services

Non-covered support is discounted from $115 per hour to $90 per hour.

Privacy Statement